Terms of Service

Acceptance of Terms

By accessing and using iCare Health & Wellness services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, along with all applicable laws and regulations. If you do not agree, please discontinue use of our platform and services.

General Provisions

iCare Health & Wellness (“iCare”) operates apps, websites, and digital platforms to connect users with partner hospitals, doctors, laboratories, and other healthcare providers.
Internet connection is required, and related costs are the responsibility of the user.
Services include medical concierge, healthcare consultation, and recommendations for hospitals or facilities, both domestic and international.
iCare may update, modify, or suspend features at any time without prior notice.

Medical Disclaimer

iCare Health & Wellness is a medical concierge and consultation service, not a direct healthcare provider. All medical advice, diagnosis, and treatment are delivered by certified partner hospitals and licensed medical professionals.

User Responsibilities

Users must provide accurate and complete information regarding their health and medical history.
iCare is not responsible for issues arising from inaccurate or incomplete information provided by users.
Users must use the platform only for lawful purposes and treat healthcare providers with respect.
Any misuse, fraudulent activity, or violation of these terms may result in suspension or termination of access.

Information Collection & Use

We may collect:

Personal details (name, phone number, email, photo).
Health information (medical history, allergies, prescriptions, reports).
Booking details (passport, insurance, travel plans, family member info).
Technical data (IP address, device type, cookies, app activity).

Your information is used to:

Provide healthcare services and consultations.
Process bookings and payments.
Communicate updates, notifications, or promotions.
Improve service quality and user experience.
Fulfill legal and regulatory obligations.

Data Security & Privacy

iCare implements strict security measures, including encryption and access controls, to protect your personal and medical information.
However, no method of online data transmission is completely secure, and absolute protection cannot be guaranteed.
Data will be deleted or anonymized when no longer required.
Our Privacy Policy applies alongside these Terms and Conditions.

Sharing of Information

We do not sell or rent personal data. Information may only be shared with:

Partner hospitals and medical professionals.
Third parties supporting operations (e.g., hosting providers).
Affiliates or subsidiaries of iCare.
Authorities if required by law.
Overseas partners under strict confidentiality obligations.

Limitations of Liability

iCare is not liable for direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.
We are not responsible for medical outcomes, side effects, or malpractice by partner hospitals or healthcare providers.
Platform access may experience delays, interruptions, or technical issues beyond our control.

Intellectual Property

All trademarks, logos, and content on the platform are owned or licensed by iCare. Users may not copy, distribute, or reproduce any content without prior written consent.

User Rights

You have the right to:

Access your personal data.
Request corrections to inaccurate data.
Request deletion of data in accordance with legal requirements.

Cookies & Technology

We may use cookies to enhance your experience. You can disable cookies in your browser settings, but some features may not function properly.

Changes to Terms

iCare Health & Wellness reserves the right to update or modify these Terms and Conditions at any time. Changes take effect immediately upon publication. Continued use of our services constitutes acceptance of the updated terms.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Disputes will be resolved through mutual discussion or arbitration at the Indonesian National Arbitration Board (BANI). If arbitration is not agreed upon, disputes will be settled at the South Jakarta District Court.