Privacy Policy

Introduction

This Privacy Policy explains how iCare Health & Wellness (“iCare”) collects, uses, shares, and protects your personal information when you use our app, website, or other platforms connected to iCare. By using our services, you agree to the terms described here.

Information We Collect

We may collect personal information that you provide directly, such as:

Full name
Date of birth
Phone number
Email address
Photo
Relevant health information (medical history, allergies, prescriptions, reports)

We may also collect:

Booking details (passport, insurance, travel plans, family member info)
Technical data (IP address, GPS location, device type, cookies, app activity)
Activity data (chats, payments, registrations, and other actions)

How We Use Your Information

Your information may be used to:

Verify your identity and manage your account
Provide healthcare services and consultations
Process bookings and payments
Contact you about services, updates, or follow-ups
Improve and personalize our services and user experience
Prevent fraud or illegal activities
Fulfill legal and regulatory obligations

Sharing Your Information

We do not sell or rent your personal data. Information may only be shared with:

Partner hospitals and medical professionals working with iCare
iCare affiliates or subsidiaries
Third parties supporting operations (such as hosting providers), under strict confidentiality obligations
Vendors or consultants for research and marketing
Authorities if required by law
Overseas partners working with iCare, under strict protection rules

Data Storage & Security

Your data is stored using industry-standard security systems. We apply encryption and access controls to protect your information from unauthorized access.

While we take strong measures to secure your data, please note that no online transmission is 100% safe. Data will be deleted or anonymized when no longer needed or required by law.

User Rights

You have the right to:

Access your personal data
Request corrections to inaccurate data
Request deletion of data in accordance with legal requirements

Cookies & Technology

We may use cookies to store your preferences and improve your experience. You can disable cookies in your browser settings, but some features may not function properly.

We also use Google Analytics and third-party tools to analyze usage, improve services, and provide relevant content or ads.

Age Restrictions

Users must be of legal age under Indonesian law. If not, parental or guardian consent is required.

Legal Basis

This Privacy Policy follows the laws of the Republic of Indonesia.

Updates

We may update this Privacy Policy from time to time. Any changes will be announced on this page. By continuing to use iCare, you agree to the latest version.